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Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mistix3d@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mistix3d@gmail.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Any clearance or Flawed product. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at mistix3d@gmail.com.
Description
Handmade mug(s) made to order for you! Treat yourself and/or get one for someone special. The design is permanently wrapped around the mug, or in multiple separate designs on both sides of the mug, depending on the design. The design on the mug is not edge to edge coverage- See Example photo for the area left white behind the handle. The product shown in the example photo is solely for description purposes only. It is NOT the item for sale.
⛔🚫 NO VINYL, GLITTER, OR EPOXY is used on this mug. ⛔🚫
Our designs will not peel or fade.
Mugs are dishwasher (top rack only), and microwave safe
White, 12oz. with white handle and white inside
Material: ceramic mug
The design layout on the mug may be in 1 of 2 ways. The design may be on both sides separately with space between them, or in a wraparound design. If you see the design on the full mug, it is a wraparound. If you see white on the non-handle side, the design is NOT a full wraparound design. If you are unsure as to an individual mug design, please contact us.
DO NOT DROP! We inspect all mugs before being sent out for top quality!
Please note that some of the images shown on the listing are digitalized and shown as a mockup, actual look on the products can differ slightly as each item is handmade. Size may vary or placement of the design compared to mockups. Due to computer monitor settings and screen resolutions the colors used on the mugs may vary slightly from actual products. All mugs are handmade and will be unique and may have minor imperfections.
📦🚚Most orders take 1-5 business days for processing / manufacturing.
Free Shipping is offered on select products on orders over $35.00 in the USA Only. Our default shipping is USPS. Business days for shipping are Monday-Friday. 📦🚛
✨If there is an issue with your mug upon receiving it, please contact us ASAP to determine the best course of action to solve the issue. We want you to start enjoying your mugs ASAP! 😀
If there is a problem with shipping, the claim will need to go through the shipping carrier, as the product is out of our hands after shipping. We are not responsible for shipping or holiday delays.
If there is an error on our part, the item will need to be returned to us to be inspected for future quality control. Prior authorization is required. A return shipping label will be sent upon approval and item must be packaged in comparable packaging to which it was received. Only returns requested within 24 hours of receiving your order will be accepted.
📌Do you need a large order? Single print or multiple styles, we can make 1 to 100+ for your hobby or growing small business, wedding, anniversary, or any other party. Larger orders may be packaged differently than small orders. We will package the orders for the safest transportation of the product to prevent damage. Larger orders may require a longer time frame. Please contact before ordering for estimated time on large orders.
🙅♀️🙅♂️** Cancellations may be subject to a processing fee of up to 10% and may be deducted from refund total (up to 10%). Again, please read, understand, and ask ANY questions before ordering.
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Payment & Security
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